Good News for Buyers of NEW Homes.
A ‘New Homes Quality Board’ will
introduce a code of practice and ombudsman later this year.
A new body that will oversee
improvements to the quality of new homes, better customer service and
strengthened consumer redress has officially launched nine months after being
announced.
The New Homes Quality Board (NHQB) will
include organisations representing consumer bodies, housebuilders, warranty
providers and the finance sector.
I’m sure
most estate agents will welcome the NHQB largely because, while agents have
been regulated for years and faced redress when sales go wrong, new homes sales
have been covered only if they sell their homes via an estate agency.
Here in
Retford there are some new home buyers who are not happy with the response from
new homes developers when they are challenged about quality issues with their
new home.
NEW OMBUDSMAN
The NHQB is to launch a New Homes
Ombudsman Service that will support buyers when there are disputes, although
its work will not be retrospective.
This will be policed via a new code of
practice which will require developers/builders to join the scheme and then
commit to much higher levels of service during the sales process, and also
support buyers who have problems with their homes for up to two years after
they complete.
The
Government Housing Minister Eddie Hughes is reported to have said:
“It’s
crucial developers show more responsibility for the quality of their work while
also acknowledging when things go wrong – this helps give vital confidence to
buyers, especially at a time of general uncertainty.”
A consultation on the code is under way
and the ombudsman scheme is set to be up and running later in 2021
Thanks for reading
The Good Estate Agent - North Nottinghamshire.
I help sellers, buyers, landlords and tenants.
If you think I might be able to help you please drop me a message.
geraldbowers@thegoodea.co.uk
☎01777 237310 ☎ Messages to ☎07981 744003 ☎
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